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| Frequently Asked Questions |
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- How does Orange Tree Trade offer the lowest price on LED rope lights?
- How do we guarantee that our products are one of the best in the industry?
- Is my credit card information safe?
- Is it secure to shop in Orange Tree Trade?
- What is SSL?
- What are the payment methods you accept?
- Will my order be taxed?
- What is a coupon code?
- What are the shipping methods you offer?
- How long does it take to receive my item?
- How do I track my order?
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What is your returns policy?
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How long does it take to process my return?
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What do I do if my item arrives damaged?
- What happens if one bulb burns out?
- How will I know where I can cut the LED rope light?
- How do I mount LED rope light?
- Can the LED rope light be used outdoors?
- How does Orange Tree Trade offer the lowest price on LED rope lights?
We keep costs down with low-rent location, volume buying, and hard bargaining with manufactures. Deal directly with producers (Many large retailers such as Home Depot, Costco buy directly from manufacturers), all to make attractive price possible.
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- How do we guarantee that our products are one of the best in the industry?
The manufacturers we co-operate with are ISO-9001 certified, and passed world’s industrial and safety standards such as UL, GS, CE, C-UL, RoHS, etc. Orange Tree Trade guarantees that our products are one of the best in the industry. Improving quality is the priority and the benefit of a commitment to quality is the evident in success of company.
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- Is my credit card information safe?
Orange Tree Trade uses the most advanced Secure Socket Layer (SSL) encryption method available and does not store your credit card number. It's actually safer to use your credit card on the www.orangetreetrade.com site than in a restaurant or store. If you're worried about using your credit card over the Internet, take a few minutes to read our Security Information by clicking Privacy Notice.
Learn more about Privacy Notice
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- Is it secure to shop in Orange Tree Trade?
Yes. The security is one of the most important considerations of Orange Tree Trade. SSL is applied once customers register a new account, log in, check their account information, go through the payment process and log off. It can be shown by the change of the protocol from "http" to "https" in the URL.
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- What is SSL?
The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session.
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- What are the payment methods you accept?
Payment options include major credit cards, wire transfer, money order, and personal check. All shipping and handling fees will be billed when first item ships. Your order will be processed as soon as we receive the requested information by e-mail.
Learn more about Payment Method ▶
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- Will my order be taxed?
Applicable CA sales tax will be included on all orders based on shipping address. California has a statewide sales tax of 7.25%.
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- What is a coupon code?
When you shop Orange Tree Trade Store, We ask you to enter a "coupon code", which may also be referred to as a promotional code or discount coupon. Always make sure to check that the discount has been applied before finalizing your order at Orange Tree Trade Store.
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- What are the shipping methods you offer?
Currently, we can process and ship your order to you via Priority Mail and First Class Mail. With this service also, you will get a tracking number which will be sent to you via email.
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- How long does it take to receive my item?
Please allow 3 to 5 business days for us to process and ship your item. You will receive an e-mail notification upon the completion of processing.
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- How do I track my order?
To check on the delivery status of your mailing, enter your label or receipt number in the space provided. Please be sure to enter all letters and numbers exactly as they appear on your label or receipt.
Track & Confirm to Check on The Delivery Status ▶
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What is your returns policy?
We will isue a full refund for most items returned in new, unopened condition within 30days of shipment date. All returns must be emailed in advance.Any item that is returned in good working order without defect or damage within 30 days of the delivery date may be eligible for a full refund less shipping and handling, insurance, and a 15% restocking fee.
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How long does it take to process my return?
Please allow 10 to 15 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
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What do I do if my item arrives damaged?
Customer satisfaction is our goal at orangetreetrade.com. Please contact us or send E-mail to sales@orangetreetrade.com and we will replace the order.
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- What happens if one bulb burns out?
one section will not work if one bulb burns out. Rest of the rope lights will continue to operate. The section can be repaired by splicing in a replacement section using in line splices or invisible inline splices and heat shrink tubing.
Learn more about Modification ▶
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- How will I know where I can cut the LED rope light?
For 120 Volt 1/2 inch LED rope light, there is a White Line indicating the interval where it is safe to cut. White Lines are marked every 30~39inches.
Learn more about Installation ▶
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- How do I mount LED rope light?
Our LED rope lights can be mounted using various methods. The most common methods are mounting clips and screws, clear mounting track, suction cup mounts, and tie strap.
Learn more about Installation ▶
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- Can the LED rope light be used outdoors?
Yes, our LED rope lights can be used indoors or outdoors including applications such as Tree Trunks, Lofts, Kid Rooms, Display Windows, Christmas Trees, Stairs, Sheds, Playrooms, Balconies, Walkways, Garage Door Frames, Dancing Rooms, Backyard Cottages, Garden Houses, Gazebos, Roof lines, Fences, Ceilings, Landscapes, Yard, Decks, Lounges and much more.
Learn more about Installation ▶
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